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The One Stop Shop was established and launched in Cahul, with the support of the European Union and UNDP

La Cahul a fost instituit și lansat Ghișeul Unic, creat cu sprijinul Uniunii Europene și PNUD

Starting from Wednesday, 23 August, residents of Cahul will be able to benefit from the services provided by the City Hall at a single access point. The One Stop Shop, located on the ground floor of the Cahul town hall, will initially provide 17 public services, with the possibility of further expansion. It will improve access to information and strengthen the transparency and responsibility of local public authorities. The landscaping works, as well as technical assistance regarding the operation of the One Stop Shop, were carried out and provided by the «EU4Moldova: Focal Regions» programme financed by the European Union and implemented by UNDP and UNICEF, the total value of the project being over €156,900, including the contributions of Cahul City Hall.

«Transparency, efficiency, but also the clarity of who provides a service, accessibility to information and advice on areas of public interest are essential for public administration. The launch of the One Stop Shop is only one element that boosts other administrative processes in the context of digitization. We thank the EU4Moldova: Focal Regions programme for the support in the implementation of this important project for our citizens«, declared the mayor of Cahul, Nicolae Dandiș.

Among the services provided by the One Stop Shop Cahul are: issuance of planning certificates for design, certificates of the absence or existence of arrears against the local budget, construction permits, applications of enrollment of children in preschool institutions, issuance of extracts from decisions and copies of decisions of the Municipal Council, etc.

«We see this One Stop Shop as an important step in improving public services in Cahul, which is also in line with the overall process of digital transformation of the Moldovan society and economy. We praise the digitalization efforts of the Cahul City Hall which demonstrate its commitment to better serve citizens’ needs. The European Union is committed to support such initiatives within our EU4Digital umbrella programme and the Economic and Investment Plan for Moldova», said Boris Filipov, Delegation of the European Union to the Republic of Moldova.

With the support of the «EU4Moldova: Focal Regions» programme, the space dedicated to the One Stop Shop was rebuilt, renovated and modernized. Customized software solutions were identified to improve the document management process and facilitate the execution of citizens’ requests, and document decisions processed by the local public administration, training, technical assistance and consultancy were provided in the institutionalization of the One Stop Shop. Office furniture and IT equipment were also purchased.

«The inauguration of this One Stop Shop symbolizes not only the modernization of administrative processes, but also the commitment of local authorities to provide efficient administrative services to the inhabitants of Cahul municipality. This initiative is part of our joint efforts to improve the quality of life for the city’s residents and create a friendlier environment for entrepreneurs and investors«, mentioned Valeria Ieșeanu, Planning and Partnership Development Specialist, UNDP Moldova.

By establishing the One Stop Shop, citizens’ access to quality public services and utilities is improved by applying innovative tools for the provision of services offered at a single point of access. It will also strengthen the transparency and increase participation of citizens in local governance processes.

“EU4Moldova: Focal Regions” programme (2019-2024) supports smart, inclusive, and sustainable socio-economic development in Cahul and Ungheni regions, to bring a better quality of life to citizens. The programme has a total budget of €23 million, is financed by the European Union and implemented by the United Nations Development Programme (UNDP) and the United Nations Children’s Fund (UNICEF). 

For more details about the programme’s activities in Cahul and Ungheni regions, access and